Customer reviews of J W Motor Co

By Alin B on 08 December 2025 | Purchase not verified

I recently bought a Mercedes E-Class from JW Motors, and the whole experience was excellent from start to finish.Gary looked after me throughout the process and was genuinely one of the most helpful people I’ve dealt with when buying a car.What stood out most was how patient and transparent he was. I asked for a lot of information about the car’s history, previous owners, and service records, and he took the time to get all the details for me. He even contacted the previous owner to confirm the maintenance that wasn’t on paper, which gave me real peace of mind.Gary also arranged to have new tyres fitted, and he didn’t rush the sale at all. Instead, he preferred to prepare the car properly, get it valeted, and make sure everything was right before I collected it. That kind of professionalism is rare these days.The car was exactly as described, properly presented, and drives beautifully.Overall, a very positive experience — I’d confidently recommend JW Motors and Gary to anyone looking for a honest dealership that actually cares about what they sell.

By Anonymous on 25 October 2025 | Purchase not verified

From the first viewing of the car to handing over the keys the communication was fantastic. The vehicle was better than advertised. Really happy to drive away feeling conferdent and happy with my purchase. Would highly recommend

By laura A on 22 September 2025 | Purchase not verified

I would highly recommend JW motor co.I purchased my ford smax from them in June this year I had one very minor issue which was resolved without hesitation.Tom was really friendly and helpful. The car has been very well looked after and it had all mot advisories repaired before I purchased it.I would definitely return in the future to purchase again and highly recommend them to friends and family. 5* customer service and after care.

By Anonymous on 18 August 2025 | Purchase not verified

I had a wonderful experience purchasing my polo from JW Motor Co. Gary was not only friendly but also knowledgeable. I would absolutely recommend them.

By Steve K on 11 August 2025 | Purchase not verified

Having not purchased a used car for many years, I was a bit apprehensive about the whole process. However, after my initial enquiry call to Tom, his friendly, honest and professional manner immediately put me at ease. I travelled down to Barnsley from Edinburgh a few days later (to allow them time to put a fresh year's MOT on the car) and was met at the station by Gary who took me to their premises to view the car. - Gary had texted me and spoke to me on the phone before I made the journey to introduce himself (as Tom was on holiday) and tell me more about the car. Gary left me on my own to examine the car before accompanying me on a lengthy test drive to make sure I was entirely happy with the car. His straight talking, no nonsense and above all honest approach was exactly what I expected when about to make a major purchase. The drive home in my new BMW 5 series was excellent and I even had a follow up chat with Gary the following day. I would have no hesitation in recommending anyone considering their next used car purchase to travel from anywhere in the UK to benefit from the experience and superb customer service offered by Tom and Gary at JW Motor Company. Having thoroughly studied all the cars available in the model I was after, they also offered the most competitive price

By Anonymous on 01 August 2025 | Purchase not verified

Fantastic experience buying my Mini JCW from JW Motor Co. The service felt incredibly personal & honest. Gary was brilliant - friendly & knowledgeable. If you’re after honest advice and great service, I can’t recommend them enough

By Anonymous on 18 July 2025 | Purchase not verified

Gaz and tom couldn't be more helpful and forthcoming. Totally hassle free sale. Would highly recommend these guys. Thank you to every one at jw motor Co

By Graham D on 23 January 2025 | Purchase not verified

The hard working team at J W Motor Company provide a fantastic service. Customer care and attention to detail are commendable, their courtesy and consideration exemplary, and there is a real spirit of community apparent in their operation. I would not hesitate to return to J W Motors when next I'm looking to purchase a vehicle, and I've already recommended them to friends.

By Anonymous on 12 September 2024 | Purchase not verified

Hands down the most stress free & easy experience I’ve ever had when purchasing a car. The service was above and beyond from both Gaz & his colleague Tom, anytime I had a query both of them were there to help regardless of the time or how busy either of them were. I did not lift a finger and the ability the team had to consistently exceed my expectations was truly impressive. Highly recommend dealing with this company if you want the easiest and nicest experience you can get when purchasing/financing a new vehicle. Big thanks to the team for giving me such a pleasant experience.

By Rob H on 28 August 2024 | Purchase not verified

Our experience with JW Motor Co was exceptional from start to finish. From our initial inquiry to the day we picked up the car, Tom took care of everything with great attention to detail. We purchased a Kia Rio as my daughter’s first car, and Tom made the entire process seamless, perfectly accommodating our needs. We couldn’t be happier, and it’s an experience my daughter will cherish for a long time. Thank you again!